Email vs. Instant Messaging [Differences & Benefits]

For a business to be successful, communication is key. We are all busy and don’t always have the time to reply to emails. Instant messaging is a great way to stay up-to-date and almost all companies around the globe use these types of apps. Email, on the other hand, has been around for a long time and remains a pillar of business communication. We can safely say that email and instant messaging are the most popular ways to stay connected. Let’s see what the differences are between instant messaging and email. When should you use email?
It is a popular tool for personal and professional use, with more than 2.9bn email users around the world. In a business setting, it is especially important to keep written records of communications and files shared. It’s safe to say that email isn’t going away. Email has been used by everyone, from teenagers to employees in different industries. Email is here to stay, regardless of how many communication tools are introduced each month. Email is a good communication tool. It provides a level of formality that instant messaging does not, which can be either good or bad. Email is not a good choice for casual chats or quick questions. However, it can be used to: Schedule an interview
Contacting a client the first time
Management of disciplinary actions
Email leaves a trail of “paper” that you can find instantly or archive if needed. However, email might not be the best choice as a default communication tool. It’s not only too formal and outdated, but it can also be very inefficient. People spend too much time reading and sending emails. According to some estimates, the average employee receives 122 emails each day. Only 38% of these emails contain important information.
Although instant messaging is not the best way to have a formal conversation with someone, it can be a great tool for internal communication between colleagues. Instant messaging is great for teamwork because many apps integrate calendars that allow you set up meetings while also allowing you to communicate with others.
Instant messaging tools allow users to send messages immediately, just like the name suggests. Instant messaging allows coworkers to communicate quickly and seamlessly with just a few clicks. Instant messaging allows employees to communicate quickly and easily with one another, even though others may have difficulty writing formal emails. According to the latest estimates 32% of employees cited Slack as the best tool that helped them increase their productivity. 43% of Fortune 100 companies use Slack as a communication tool. You need to be polite, informative, and concise, regardless of whether you use instant chat or email.
You don’t have to be a Facebook addict or a Twitter addict to believe instant messaging is a waste. It’s common to be knowledgeable about the latest technologies and understand the potential of instant messaging software. We had almost 2.8 billion smartphone owners by the end of 2019. You are likely familiar with instant messaging apps if you own a smartphone. This form of communication was born from a simple SMS that we used 20 years ago. People are used to texting so instant messaging is easy for them. It’s easy to use and it doesn’t require any training. One of the greatest advantages of instant messaging is its low cost. Instead of using traditional communication methods, instant messaging can be used to communicate with your customers.